Refund policy

Single checks and applications

Each check is processed as soon as payment goes through and the report is delivered within minutes. Because the service has already been performed, payments for single checks and application checks are not refundable, including when a report finds no inconsistencies or when you no longer need it.

If a check fails on our side, for example a file we accepted couldn't be read or the report didn't arrive, contact us with the report code and we'll run it again at no charge.

Monthly plan

You can cancel the Property manager plan at any time from Plan and seats > Manage billing. Cancellation takes effect at the end of the current billing period: the plan stays active until then and no further payments are taken. Payments for periods that have already started are not refunded, including unused applications.

Your statutory rights

If the law where you live gives you a right to withdraw from a purchase, that right applies. By paying for a check you ask us to start it immediately, and you acknowledge that once processing has started the right to withdraw from that purchase no longer applies, where the law allows this.

Payments and contact

Payments are processed by Paddle.com, our merchant of record, which also handles receipts and payment questions. For anything about a check, use the contact form and include the report code (SU-…) shown at the top of the report.