Report flags / documents
CROSS-CHECK“Names on the pay stub and letter don't match”
What this flag on a set of documents means, why it matters, and what to check.
What it means
The pay stub and the letter are about different people.
Why it matters
Both should be about the applicant.
Ordinary explanations
- A name change, or a nickname used on one of them.
What to check
Ask the applicant why the names differ. The letter should be about the same person as the pay stub.
A flag is a reason to verify with the source, not proof. Apply the same steps to every applicant.
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