Report flags / documents
CROSS-CHECK“Names on the two documents don't match”
What this flag on a set of documents means, why it matters, and what to check.
What it means
The employee on the stub and the account holder on the statement are different people.
Why it matters
The paycheck should land in the applicant's own account.
Ordinary explanations
- A joint account with a partner listed first.
- A name change after marriage.
What to check
Ask the applicant whose account this is. A joint or partner account can explain it; if so, ask for a statement in the applicant's own name.
A flag is a reason to verify with the source, not proof. Apply the same steps to every applicant.
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