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CROSS-CHECK

“Names on the pay stub and W-2 don't match”

What this flag on a set of documents means, why it matters, and what to check.

What it means

The pay stub and the W-2 are issued to different people.

Why it matters

Both should be for the applicant.

Ordinary explanations

What to check

Ask the applicant why the names differ. A W-2 should be issued to the same person as the pay stub.

A flag is a reason to verify with the source, not proof. Apply the same steps to every applicant.

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